Delivery & Returns

Delivery Charge

Delivery charge is based on the weight and dimensions of the consignment. Delivery charge is automatically updated upon checkout prior to order confirmation.
All orders for delivery to addresses within mainland GB are delivered at the advised charge prior to order confirmation.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will only be able to deliver to a nominated mainland GB address e.g. a port at the advised charge. Onward shipping from that point is the responsibility of the customer.

Delivery Timescale

Generally, where an order contains more than one item all items will be delivered at the same time once all items are available. Buyer will be notifed of a delivery date either by email or telephone. Please ensure you supply correct contact details.
Normal delivery times are 8am - 6pm on working days. We do not deliver on weekends or bank holidays
Normally delivery is within 2-4 weeks from the date of receipt of payment. Please note some items may be delivered sooner or later than the above stated period.We will nearly always be able to deliver within the 21 days and will notify you at time of order if this is not the case. When you place the order you will receive an e-mail from us confirming the stock availability and the soonest possible delivery date.

On the Day of the Delivery

Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery. This is not alwys the case as it depends on the courier company used for a specific delivery.
Goods are delivered to the building door only and there will be no taking goods upstairs.
The goods will be left inside your premises at the safest convenient location. Our drivers are unaccompanied; they will not move or take away any existing goods or property and will not carry out assembly or installation of the goods.

Returns and Refunds

Amendind or cancelling your order within 7 days of placing your order ( online only ). We promise to give you a full refund if jou change your mind for any reason within 7 days of placing your order online with us. Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer. After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.

AG-Tom is a furniture retailer, specialising in kitchen, bedroom and lounge furniture. We offer Polish furniture with modern design and a rich pallete of colours.